L-Vo: YOU are a customer service expert
More learnings from the guru of custo-serve, L-Vaughan Spencer. Remind you of silly things your customers do? Or more importantly, silly things you do to them...?
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L-Vo: YOU are a customer service expert
L-Vaughan Spencer shares his views on service and tipping...
L-Vo: Customer Touch Points
Do you caress, tickle or get tough with your customers?
L-Vo: The Suffering Customer
L-Vaughan Spencer on turning customer complaints around
L-Vo: The Servant Customer
L-Vaughan Spencer on the pointless customer
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Ignore Social? Lose customers
Posted 9th May '12 in Blog
James West reports: ignoring customer contact through social media will soon be as damaging to relationships as failing to pick up the phone or responding to an email.
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Posted by @CSUKTV 2 days ago