L-Vo: YOU are a customer service expert

More learnings from the guru of custo-serve, L-Vaughan Spencer. Remind you of silly things your customers do? Or more importantly, silly things you do to them...?

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L-Vo: YOU are a customer service expert

L-Vaughan Spencer shares his views on service and tipping...

L-Vo: Customer Touch Points

Do you caress, tickle or get tough with your customers?

L-Vo: The Suffering Customer

L-Vaughan Spencer on turning customer complaints around

L-Vo: The Servant Customer

L-Vaughan Spencer on the pointless customer

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Ignore Social? Lose customers

Posted 9th May '12 in Blog

James West reports: ignoring customer contact through social media will soon be as damaging to relationships as failing to pick up the phone or responding to an email.

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Posted by @CSUKTV 2 days ago