Derek Williams of the WOW awards talks to Customer Service TV's Howard Kendall about the year just gone and what changes 2012 could bring for businesses and their customers.
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What is 'discretionary effort'?
Derek gives his views on what's in store for 2012
The role of multi-channel customer service in today's demanding business world.
The role of multi-channel customer service in today's demanding business world.
Posted 30th January '12 in Latest industry news
UK businesses sell almost twice as much via multi-channel as US counterparts because of multi-channel integration
UK businesses outselling US in multi-channel stakes | Blog http://t.co/ALWUWQME via @csuktv
Posted by @CSUKTV 2 days ago