Derek Williams: Discretionary Effort Part 2 - My story
Derek Williams continues his message about employee engagement by sharing his own story about interviews he had with two well known technology companies.
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Derek Williams: Discretionary Effort Part 2 - My story
Derek's story reveals the signs and effects of low and high employee effort
Derek Williams: Discretionary effort part 1 - What is it?
What is 'discretionary effort'?
Derek Williams Interview: Customer Service for 2012
Derek gives his views on what's in store for 2012
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Meet the virtual face of Co-Op Bank’s customer-friendly IT initiative
Posted 20th February '12 in Blog
Co-Op Bank is using IT to underpin its customer-first ethos and Howard Kendall introduces Mia, a virtual assistant which could soon transform all service delivery.
RT @HowardKendall: Service Desk need to go a step further or better? @sdi_institute announce 1st Inspector video http://t.co/QKClYLNB
Posted by @CSUKTV 4 hours ago