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Customer service employee numbers triple in eight years

Posted 03-10-2011 in Latest industry news

The number of people employed in customer service roles in the UK has tripled in eight years, accounting for 328,000 jobs across the country, according to the Institute of Customer Service (ICS).

However, salaries fail to reflect the importance and investment placed on customer service by businesses, with an average wage just under £15k almost a third lower than the UK average.

“With rising youth unemployment, and few jobs available to this year’s raft of fresh graduates, companies should highlight the opportunities for professional development and lifelong career options in customer service, to attract young talent into this fast-growing industry,” says ICS chief executive Jo Causon.

UK businesses are being encouraged to participate in National Customer Service Week to help promote the importance and value delivered by the sector.