Posted 24-11-2011 in Blog
Speakers shared lessons from their own experience, case studies from other organisations, findings from recent research and the latest thought leadership to address the question of how to improve the experience your customers have with your contact centre, whilst also addressing cost, efficiency and ROI.
We went along to Business Systems' conference to find out from delegates what is really happening in their organisations and what they're doing to combat some of the big issues they are facing when seeking to improve their contact centre's service.
Ian Hamerton, NCC manager, NHS Blood and Transplant:
Rebecca Forsyth, Group Reservations Manager, Champneys Health Resorts:
Lisa Gardener, Customer Services Manager, Bravissimo:
Valerie Booth, Leeds City Council:
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