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Poor service levels offered by UK banks may be caused by a virtual monopoly, but government intervention will not solve the problem.  James West explains what must happen for real change to occur, and how we can all help.

James West explains why drastic change is needed

Customer Service TV wants your nominations for banking providers offering top service to those seeking to #switchbanks.

Big banks refusing to respond to customers disillusioned by poor service levels may find themselves made redundant by other means, with rapid improvements in technology threatening to severely diminish their role.

Journalist and CSUKTV blogger James West follows up the #switchbanks campaign with a look at one of the new banks on the block who really walks the walk when it comes to focusing on service