Posted: 24-11-2011
Category: Blog
Tagged: business system, call centre, conference, contact centre, ian hamerton, lisa gardner, rebecca forsyth, valerie booth
Customer Service TV went along to Business Systems' conference to find out from delegates what is really happening in UK contact centres today. Watch the video clips to find out what they say are the big issues from changing customer expectations to employee engagement and how are these being addressed.
Posted: 10-01-2012
Category: Latest industry news
Tagged: business systems conference, call centre, contact centre, offshore
80 per cent of organisations won’t offshore contact centres because of negative service impact