Posted: 28-11-2011
Category: Latest industry news
Tagged: coop, virtual advisor
Co Op introduces virtual contact centre assistant
Posted: 20-02-2012
Category: Blog
Tagged: bank, co op, co operative, co-op, coop, cooperative, interactive assistant, mia, technology, virtual assistant, virtual customer service advisor
Co-Op Bank is using IT to underpin its customer-first ethos and Howard Kendall introduces Mia, a virtual assistant which could soon transform all service delivery.