Category: Latest industry news
customer service news, npower, npower fine, ofgem
Utility company Npower fined £2 million for customer complaint failings.
business news, customer service news, social media service
Less than half of businesses engage in social media, with only 16 per cent seeing it as a key customer service channel
customer service news, recession, sage
Customer service has become more important during the recession according to 47 per cent of UK consumers.
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