Tagged: customer service news

Poor treatment of customers nets Npower £2 million fine

Posted: 31-10-2011

Category: Latest industry news

Tagged: customer service news, npower, npower fine, ofgem

Utility company Npower fined £2 million for customer complaint failings.

Businesses failing to deliver social media service experience

Posted: 02-11-2011

Category: Latest industry news

Tagged: business news, customer service news, social media service

Less than half of businesses engage in social media, with only 16 per cent seeing it as a key customer service channel

 

Business have ‘one chance’ to get service right

Posted: 07-11-2011

Category: Latest industry news

Tagged: customer service news, recession, sage

Customer service has become more important during the recession according to 47 per cent of UK consumers.