Tagged: gartner

UK businesses outselling US in multi-channel stakes

Posted: 30-01-2012

Category: Latest industry news

Tagged: gartner, multi channel, multi-channel, multichannel

UK businesses sell almost twice as much via multi-channel as US counterparts because of multi-channel integration

Ignore Social? Lose customers

Posted: 09-05-2012

Category: Blog

Tagged: customer contact, customer service, gartner, social media, social media service

James West reports: ignoring customer contact through social media will soon be as damaging to relationships as failing to pick up the phone or responding to an email.