Bill Price: Using 'Best Service is No Service' principles to make your customers happy
Own the complete Series for just
Bill takes you through the principles of 'Best Service is No Service' and gives practical steps on how to apply them.
- Learn how to reduce costs whilst improving service
- Discover how to embed service ownership across the organisation
- Get access to Bill’s Agent Performance Management process to identify and address employee issues
Purchase the full series & save £129
Practical and easy to digest
Bill's videos give you practical step-by-step guidance to improve your customers' experience by reducing the need for them to come to you for 'service'. Each video is easy to follow and uses real examples from Bill's vast experience.
Buy individual videos from this Series:*
|1.The Best Service is No Service - overview|
|2. Challenge customer demand for service||£42|
|3. Eliminate dumb contacts||£42|
|4. Create engaging self-service||£42|
|5. Be proactive||£42|
|6. Make it really easy to contact your company||£42|
|7. Own the actions across the company||£42|
|8. Listen and act||£42|
|9. Deliver great service experiences||£42|
|10. Introduction to Customer Happiness||£42|
The bottom line is that by learning from Bill’s expertise and applying his practical principles, you can save money and increase productivity. Costs are cut by reducing surplus points of contact, revenue follows from loyal customers, and you start to build a reputation as an excellent service organisation with a ‘Best Service’ culture.
About the Expert
Bill spent 20 years in customer care and services management, including working with Tom Peters at McKinsey & Company, before becoming Amazon's first Vice President of Global Customer Service. Whilst there Bill worked with Jeff Bazos to set up Amazon's renowned 'Best Service is No Service' culture that led to Bill co-authoring the best-selling book based on the same key principles.
Bill is a frequent industry speaker and writer and is on the Advisory Board of several leading contact centre vendors, industry associations, and publications. In 2004 he was asked to be one of the 10 global “CRM Gurus”.
A great value resource to improve your business
The videos in our Expert Series are written and presented by specialists experienced in solving customer service challenges for organisations around the world. Now you can learn from the best for a fraction of the cost of consulting or training by investing in an Expert Series from Customer Service TV. That's a great value way to systematically improve processes across your organisation and start reaping the rewards of happy customers.